FAQ
DO YOU TAKE OUTSIDE ITEMS FOR EMBROIDERY?
Yes! We're happy to embroider customer-provided items. Because every item is a little different, we use our discretion when accepting outside items for embroidery. Certain fabrics, materials, construction, or item values may not be suitable for embroidery and we want to make sure we can provide a finished product we're proud to send home with you. Each item is reviewed based on the item itself, embroidery design and placement, timeline, and our current production schedule. In some cases, we may recommend a different placement or embroidery option - or decline an item if we don't feel confident it will produce the quality you expect. To get started, send us a photo or link to the item you'd like to embroider!
HOW LONG IS YOUR TURNAROUND TIME?
Our standard turnaround time is approximately 3 weeks. Orders are completed in the order they are received, with your place in the production queue secured once payment is received.
In stock items purchased directly through Harker Jo may have a slightly quicker turnaround, while customer-provided items typically require 3-4 weeks. Turnaround times may vary during busy seasons, launches, and holidays.
Need it sooner? Rush embroidery may be available depending on our current workload. A $20 rush fee per item typically provides a 2-3 business day turnaround.
If you have a specific date you need your order, please reach out before placing your order so we can confirm availability.
HOW MUCH DOES YOUR EMBROIDERY COST?
Custom embroidery starts at $25 per item, with pricing based on stitch count, colors, hooping, and design complexity.
Harker Jo products will typically offer the best embroidery value because our designs and processes have already been perfected for those items. Customer-provided items may require additional setup and testing, which is reflected in the price.
CAN YOU USE MY DESIGN OR LOGO?
Yes! Logos must first be converted, or digitized, into a file our embroidery machines can read. Logo setup starts at $30, with an additional fee for particularly complex designs.
Once created, your embroidery file is yours to use gain in that size without another setup fee.
Please note that some logos - especially those with gradients, metallic effects, extremely fine lines, or other highly detailed elements - may not be suitable for embroidery at all.
WHAT IF AN ITEM IS DAMAGED IN THE EMBROIDERY PROCESS?
We're human, and our machines are... well, machines! While we take every precaution, embroidery always carries a small amount of risk.
In the unlikely event that a customer-provided item is damaged, we will provide a store credit up to $50 toward the value of the item. Please do not provide anything irreplaceable, sentimental, or valued above what this policy would cover.
HOW LONG WILL IT TAKE FOR MY ITEM TO SHIP OR BE READY FOR PICKUP?
All personalized items are made to order, with estimated production times listed on each product page. Please allow the full stated turnaround time for your order to be completed - we promise, it's worth the wait!
CAN I CHANGE MY ORDER?
Please double-check all personalization details before submitting your order. Changes requested after an order is placed are subject to a $15 change fee.
CAN I PICK UP MY ORDER LOCALLY?
Yes! We offer two convenient local pickup options:
Porch Pickup - Midville, GA
Pickup directly from Harker Jo. You'll receive pickup instructions once your order is ready.
Fleurish Boutique - Louisville, GA
Choose Fleurish Boutique at checkout to have your completed order delivered there for pickup.
You'll receive a notification when your order is ready. Occasionally, the website may indicate that a custom order will be ready within 24-48 hours. This is not the case for personalized items. The turnaround time listed on the product page still applies.
CAN I RETURN OR EXCHANGE MY ORDER?
Due to the custom and personalized nature of our products, all sales are final. Returns or exchanges are only accepted if an error was made on our part, such as an incorrect monogram, personalization, or product. If there's an issue with your order, please contact us so we can make it right!
WHAT IF THERE IS A MISTAKE WITH MY ORDER?
We're so sorry! If we made a mistake with your order, please contact us within 7 days of delivery of pickup. We'll work with you to make it right with a replacement or refund, as appropriate.
