Terms of service
Terms of Service & Custom Embroidery Terms
Last Updated: September 19, 2026
By placing an order with Harker Jo, you agree to the following terms and policies. Please review all order details carefully before submitting your order.
Personalized & Custom Orders
All personalized and custom items are made specifically for you. Please carefully review names, initials, monograms, thread colors, fonts, sizes, designs, and other personalization details before placing your order.
Harker Jo is not responsible for errors resulting from information submitted incorrectly by the customer.
Changes requested after an order is placed are subject to a $15 change fee. Once an order has entered production, changes may no longer be possible.
Handmade & Embroidered Items
Embroidery is a custom process, and slight variations are normal. Design placement, thread color, sizing, spacing, and appearance may vary slightly depending on the item, fabric, construction, and embroidery design.
These minor variations are not considered defects.
We reserve the right to make minor adjustments to the size, placement, thread color, or construction of a design when necessary to achieve the best possible finished product.
Customer-Provided Items
Harker Jo accepts outside items for embroidery at our discretion. Not every fabric, garment, bag, accessory, or other item is suitable for machine embroidery, and we reserve the right to decline any item or project.
Embroidery inherently carries a small risk of damage, particularly when working with an unfamiliar customer-provided item.
Please do not provide items that are irreplaceable, sentimental, one-of-a-kind, or valued above an amount you would be comfortable having covered under this policy.
Logos, Artwork & Digitizing
Standard image files such as JPG, PNG, and PDF files cannot be read directly by an embroidery machine and may require digitizing before they can be embroidered.
Digitizing and logo setup fees are separate from embroidery charges unless otherwise stated. Particularly detailed or complex artwork may require additional design work or may need to be simplified for embroidery.
Not every design can be successfully reproduced in thread. Gradients, metallic effects, extremely fine lines, tiny lettering, intricate details, and certain digital effects may need to be modified or may not be suitable for embroidery.
Harker Jo reserves the right to decline artwork that we do not believe can be reproduced to our quality standards.
Customer-Submitted Artwork & Intellectual Property
By submitting a logo, photograph, illustration, phrase, design, trademark, or other artwork to Harker Jo, you represent that you own the material or have permission and any necessary rights to reproduce it.
The customer is responsible for obtaining any required permissions or licenses.
Harker Jo reserves the right to refuse any design or order at our discretion.
Turnaround Times
All turnaround times are estimates and may vary depending on order volume, product availability, project complexity, holidays, and other circumstances.
Unless otherwise stated, turnaround time begins once payment and all necessary order information have been received.
If you need an order by a specific date, please contact us before placing your order. A requested date is not guaranteed unless expressly confirmed by Harker Jo.
Rush service may be available for an additional fee depending on our current production schedule.
Product Availability
Occasionally, a product, thread color, size, or other material may become unavailable after an order is placed. If this occurs, we will contact you to discuss an appropriate substitution, alternative, or refund when necessary.
Returns, Exchanges & Order Errors
Because personalized and custom products are made specifically for each customer, all sales are final unless an error was made by Harker Jo.
If we made an error with your order, please contact us within 7 days of delivery or pickup. We will work with you to provide an appropriate replacement or refund.
Normal variations associated with embroidery, including minor differences in placement, sizing, thread appearance, or color representation between screens and physical products, are not considered errors.
Shipping & Local Pickup
Customers are responsible for providing an accurate shipping address at checkout. Harker Jo is not responsible for delays caused by shipping carriers or incorrect addresses provided by the customer.
Local pickup orders remain subject to the normal production turnaround time. A checkout estimate associated with pickup does not override the production time stated on the applicable product page.
Customers will be notified when their order is ready for pickup.
Photography & Social Media
Harker Jo may photograph completed products for use on our website, social media, portfolio, or other marketing materials.
We will use reasonable discretion when photographing personalized items. If you do not want your order photographed or shared, please let us know when placing your order.
Right to Refuse Service
Harker Jo reserves the right to refuse or cancel an order at our discretion, including projects we believe are unsuitable for embroidery, cannot be completed to our quality standards, contain inappropriate or unlawful content, or may infringe upon the rights of another person or business.
If we cancel an order before production due to our inability or decision not to complete the project, applicable amounts paid for the uncompleted work will be refunded.
Limitation of Liability
To the fullest extent permitted by applicable law, Harker Jo will not be responsible for indirect, incidental, special, or consequential damages arising from the purchase or use of our products or services.
For customer-provided items, our liability is limited as described in the Customer-Provided Items section above.
Nothing in these terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Updates to These Terms
Harker Jo may update these terms from time to time. The terms in effect at the time an order is placed will apply to that order.
Contact
Questions about an order or these terms may be directed to:
Harker Jo
Midville, Georgia
info@harkerjo.com
harkerjo.com
